Painted Tree is not responsible for missing or damaged items beyond our control, such as roof leaks or inclement weather. If an item is missing or has been misplaced, please notify the Painted Tree staff, who will search for the item. If an item is damaged by a shopper, Painted Tree may ask the shopper to pay 50% of the ticketed price. If an item is damaged by an employee, Painted Tree will pay 50% of the ticketed price.