Why am I receiving an invoice? Don’t you have my card on file?

You should only receive an invoice if the card on file was declined.  

If there is a balance on your account, our team will charge the credit card on file.  If it was declined, we will send an invoice to your email with the subject line “New Invoice from Painted Tree #…”.   

The credit card processor (Stripe) does not disclose the reason for the decline with us.  You’ll have to reach out directly to your card company to determine if the card was declined due to suspected fraudulent activity, insufficient funds, etc.  

The invoice can be paid by opening the invoice and clicking Pay Online under the amount due.

When the invoice is paid, the card on file will be updated and any future balances will be charged to the latest card on file.   It may take a few days for the Simple Consign Consignor Account to be updated to reflect this payment as this is a manual process, but this should be completed before the end of the month.  

Should you have any further questions or need clarification, please reach out by clicking here or calling (844) 762-3342.

Should you have any further questions or need clarification, please reach out by clicking here or calling (844) 762-3342.